1. Introduction
At CosmoQuest VR, we are committed to providing high-quality virtual experiences. We understand that issues may arise, and this Return & Refund Policy explains the conditions under which refunds may be granted. By making a purchase on our platform, you agree to the terms outlined below.
2. Eligibility for Refunds
We offer refunds under the following circumstances:
Technical Issues: If you experience a confirmed technical issue that prevents you from accessing or using our virtual experiences, and our support team is unable to resolve it.
Unauthorized Transactions: If you believe a purchase was made fraudulently, you must report it within 7 days of the transaction for investigation.
Duplicate Payments: If a payment was processed more than once for the same transaction.
Refunds will not be granted for the following:
Change of mind or user preference.
Failure to meet system requirements or internet connectivity issues.
Purchases made using promotional offers, discounts, or non-refundable credits.
Partial use of a service, subscription, or product.
3. Refund Request Process
To request a refund, follow these steps:
Contact our support team at info@cosmoquestvr.com with your order details.
Provide a clear explanation of the issue and attach any relevant screenshots or evidence.
Our team will review your request and respond within 5 business days.
If approved, refunds will be processed within 7-14 business days using the original payment method.
4. Subscription Cancellations
Subscriptions can be canceled at any time via your account settings.
Cancellations will prevent future charges but will not refund the current billing cycle.
Users will retain access until the end of the subscription period.
5. Chargebacks & Disputes
If you initiate a chargeback with your bank instead of requesting a refund through our process, your account may be temporarily restricted until the matter is resolved.
Fraudulent chargebacks may result in a permanent ban from using our services.
6. Refund Exceptions & Special Cases
Refunds for purchases made through third-party platforms must be requested directly through those platforms, as we do not control their payment systems.
If a significant service outage or platform failure occurs that prevents access to purchased content for an extended period, we may offer compensation or partial refunds at our discretion.
7. Modifications to This Policy
We reserve the right to modify this Return & Refund Policy at any time.
Changes will be posted on this page, and continued use of our services indicates acceptance of the new terms.
8. Compliance with Consumer Rights
This policy is designed to comply with UK consumer protection laws, including the Consumer Rights Act 2015.
Users residing in the UK or EU may have additional rights under local consumer protection laws.
If you believe your refund request has not been handled in accordance with applicable regulations, you may seek external resolution through the relevant consumer protection authority.
9. Contact Us
For refund inquiries, contact us:
Email: info@cosmoquestvr.com
Phone: +44 161 437 6205
Address: 42 Trenchard Dr, Wythenshawe, Manchester M22 5NA, UK